TELUS Business Support Requests Guide

Available Request Categories

When submitting a support request through My TELUS, choose the category that best matches your request:

• Review bill charges → Billing Inquiry
• Change current plan or service
• Add new product or services
• Update account contact(s)
• Accounts receivable request → Report a payment / Payment arrangement
• Transfer of business ownership
• Legal change of business name
• Technical support

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How to Submit a Request

Follow these simple steps:

Step 1 — Log in

Log in to My TELUS Account.

Step 2 — Find Support Requests

On the Overview page:

• Scroll down past your account information
• Locate the Support Requests card
• Select Go to Support Requests

Step 3 — Choose a Category

Select the category that best matches your request type.

Step 4 — Complete the Form

Fill out the required information on the request form.

Step 5 — Submit

Click Submit.

After submitting:

• You will receive a confirmation number
• This number can be used to track your request status

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What Happens After Submission?

Once your request is submitted:

• TELUS Business Support will contact you within 7 business days
• Updates can be tracked through your request dashboard

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How to Check Request Status

To view active or previous requests:

1. Go to the Overview page
2. Select Go to Support Requests
3. Scroll down to All Requests

From there, you can:

• View active requests
• Track progress
• Review previous submissions

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Can’t Find the Right Support Topic?

If the request you need is not listed:

• Use the My TELUS inquiry form.
• This form is located under the Account Management category

Use this option for:

• My TELUS profile assistance
• Self-serve support issues
• Other account management inquiries