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Home > Client Reference Articles > Account Management > Change or activate a SIM card
Change or activate a SIM card
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Register or log in to My TELUS and visit the Change your SIM card page.


If you have multiple subscribers or phone numbers, follow these steps below to bring your number to TELUS:


  1. Go to Plans & Devices in My TELUS

  2. Select the subscriber that will be swapping their SIM card

  3. Select the Device tab

  4. Select Swap your SIM card and follow the steps on that page


Once your My TELUS profile is updated, you can set up your SIM/eSIM card by following the steps below.


Set up your SIM card or eSIM


If you already have your new phone and it uses the same SIM card size as your current one, you can simply transfer your SIM into it.


Set up your SIM card

  1. Make sure the device is turned off

  2. Locate the SIM card slot and insert your SIM (refer to the manufacturer’s guide for help)

  3. Turn on your device and complete the automatic activation (connect to Wi-Fi if you do not have a data plan)

  4. Restart your device


Set up your eSIM


For Apple and Android users activating using an eSIM QR Voucher:


  1. If you are using a new device, follow the on-screen instructions after powering on and select the option to set up without a SIM card, if asked

  2. Connect to Wi-Fi (the eSIM download will fail if you’re not connected to Wi-Fi)

  3. Scan the QR code on the TELUS eSIM voucher with your phone camera and follow the prompted steps

  4. Restart your device


For Apple users with an eligible device:

If you are looking to activate using Apple’s eSIM Quick Transfer feature, find more information at


If you need additional help, you can visit the support page on eSIM.

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