4521
Transfer the ownership of a mobile phone number from your account to another person
Learn about eligibility, device balances and the steps to transfer ownership of your TELUS mobile number to another person.
Begin the transfer of ownership process
Please log in to start your transfer
You will need to be logged in to My TELUS before you can start this process. Once you log in, return to this page section, and you will see a form you can fill out to request a transfer of ownership.
What you need to know
You can transfer ownership of your TELUS mobile phone number to another person without the headaches of penalties or cancellation fees.
When you transfer ownership of your TELUS mobile phone number, the incoming account owner assumes responsibility for the remaining contractual and financial obligations of the transferred account.
You can transfer ownership of one or more mobile numbers from your account to someone who has an existing mobile or wireless account with TELUS.
You can also transfer ownership to anyone who does not have an account with TELUS. However, if the incoming account owner does not have a mobile or wireless account with TELUS, they will need a new Mobility account to take ownership of the TELUS mobile phone number. This also applies to existing TELUS customers who have Internet, TV, Home Phone or SmartHome Security but do not have an existing mobile or wireless account with TELUS.
Important information on eligibility
To better prepare yourself and make your transition a smooth one, here's what you'll need to know before you get started:
Outgoing owner (the person transferring the mobile number)
-
Only the account holder can initiate the transfer of ownership request
-
Customers who have an active personal account with TELUS can request a transfer of ownership on telus.com. -
Customers who have a business or corporate account with TELUS Mobility cannot request a transfer of ownership on telus.com
-
Your TELUS account must be in good standing, and your account balance must be up to date. If your account is past due for less than 90 days, please log in to or the My TELUS app to make an immediate payment. Once the account balance is current, you can request to initiate the transfer of ownership. Learn -
If you have paid a security deposit for your account, any outstanding account balance will be deducted from your security deposit. If all mobile phone numbers are successfully transferred, your existing TELUS Mobility account will be cancelled automatically, and the remaining balance of your deposit will be returned to you by cheque within four to six weeks
-
You remain responsible for all usage and possible charges until the transfer of account ownership is successfully completed by the incoming owner
-
If you have other mobile phone numbers in the account that are not part of the transfer of ownership request, you will remain responsible for any billing and payment for that account and will continue to receive bill notifications
-
A final bill notification will be sent when the account is cancelled after the transfer of ownership has been completed for all mobile phone numbers on the account
-
The mobile phone number requested to be transferred must be active with TELUS for more than 90 days
-
The mobile phone number requested to be transferred is not eligible for transfer of ownership if it is flagged as lost or stolen. Once the lost or stolen flag is removed, you can initiate a transfer of ownership
-
A transfer of ownership cannot be initiated if your account is flagged for possible fraud by TELUS Fraud and Security
-
Incoming customers must complete the transfer of ownership within 10 days after the outgoing customer provides permission to transfer
Need help or have questions? Chat with
Incoming owner (the person taking ownership of the mobile number)
-
When you accept ownership of an existing TELUS mobile phone number, you accept full contractual and financial responsibility associated with it
-
The outgoing owner is responsible for all usage and possible charges incurred before the transfer of account ownership
-
A credit check will be required before approval
-
Incoming customers must complete the transfer of ownership within 10 days of the outgoing customer's permission.
Things to do before transferring ownership
Outgoing owner
-
If you will be giving your mobile device to the incoming owner, remember to protect your privacy by resetting your device to its original factory settings
Incoming owner
-
You will need to provide two of the following pieces of valid ID: Driver's license, credit card, or social insurance card
What happens to my device balance when I change ownership of my mobile phone number?
When the commitment is eligible to be transferred, the incoming owner assumes all outstanding responsibilities for the remainder of the commitment. This includes:
-
TELUS Easy Payment® monthly payments
-
The remaining device balance
-
TELUS Bring-It-Back™ terms and conditions
-
Minimum spend requirement
Steps for after you’ve submitted the form
Outgoing owner
-
Once your request has been approved, you will receive an email with further instructions
-
Note
: The incoming customer will have 10 days from the date this email is received to call us in order to complete the transfer process. Until they have called us, you will continue to be responsible for the service(s)
-
-
If your request is not approved, you will receive an email with further instructions
-
Note
: You will remain responsible for your service(s) if your request is not approved.
-
Incoming owner
-
You will receive an email with further instructions once the transfer has been approved
-
You will have 10 days from receiving the email to call us to complete the transaction
Note
: You will need to provide the following information when you call in:
-
Outgoing owner’s first and last name
-
Phone number being transferred
