Before You Begin

• Ensure the new device is eSIM compatible.
• Connect the device to Wi-Fi.
• Have access to your My TELUS account.
• Keep your current device available until the transfer is complete.

Steps

1. Sign in to your My TELUS account.
2. Select Plans & Devices.
3. Choose the mobile line you want to update.
4. Under Manage My Device, select Swap your SIM card.
5. Select one of the following options:
   • I would like to set up an eSIM (for a new eSIM), or
   • Transfer my number to an eSIM on a newer device (if available).
6. Enter the device's EID (Embedded Identity Document) number when prompted.
   • iPhone: Settings → General → About → EID
   • Android: Settings → About Phone (location varies by manufacturer) → EID
7. Complete the security verification.
8. Follow the prompts to activate the eSIM.
9. On the new phone, if the eSIM doesn't install automatically:
   • Go to Settings → Cellular (or Network & Internet) → Add eSIM.
   • Follow the on-screen instructions to download the TELUS eSIM.
10. Wait a few minutes for activation. If necessary, restart the device.
11. Test:
    • Make a phone call.
    • Send a text message.
    • Verify mobile data is working.